Espresso Machine Services
Engineers
We have a nationwide team of 25 highly skilled and experienced field engineers, all linked by mobile phone and networked PC, so that they have access to your machine's history.
Installation
We will either ship the machine by courier on the day prior to installation or it will arrive with the engineer on the day.
The engineer will install the machine (and CTU - see below) and then carry out basic barista training for any staff present who require it.
Service
We recommend that espresso machines are serviced every 12 months, to maximise the machine's lifespan.
This would include a full inspection, replacement of gaskets and seals, replacement of any other worn or damaged parts and identification of any other potential problems.
Breakdown / Repair
Initially one of our experienced operators will try and help you resolve the problem over the telephone.
If that is not successful then we would send a field engineer out to site. Our engineers carry the most common spare parts so that most problems can be repaired on site.
In the unlikely event that the machine could not be repaired on site, we would either arrange another on site visit if appropriate, or take the machine in to our state of the art workshop where we can deal with all types of repairs and refurbishments.
Spare Parts
We supply spare parts for Brasilia machines and many other brands.
Please contact us for further details
Water Treatment
To maximise the machine's lifespan and the quality of the coffee served, it is recommended that a CTU (calcium treatment unit) is fitted. This will prevent the build up of limescale in the pipes which could otherwise be very costly to repair. Unless otherwise requested we will fit a CTU as standard. To ensure a long life of your coffee machine the CTU should be replaced periodically. How often will depend on the hardness of the water in your area and the quantity of drinks you are producing.
