Espresso Machine Installation, Service & Repair

Engineers

We have a nationwide team of 25 highly skilled and experienced field engineers, all linked by mobile phone and networked PC, so that they have access to your machine's history.

Installation

We will either ship the machine by courier on the day prior to installation or it will arrive with the engineer on the day.

The engineer will install the machine (and CTU - see below) and then carry out basic barista training for any staff present who require it.

Water Treatment

To maximise the machine's lifespan and the quality of the coffee served, it is recommended that a CTU (calcium treatment unit) is fitted. This will prevent the build up of limescale in the pipes which could otherwise be very costly to repair. Unless otherwise requested we will fit a CTU as standard.

A water meter is fitted with the CTU and a sample of water taken to ascertain the hardness of the water. This enables us to monitor the CTU so that we can inform you when it needs replacing.

Service

We recommend that machines are serviced every 12 months, to maximise the machine's lifespan.

This would include a full inspection, replacement of gaskets and seals, replacement of any other worn or damaged parts and identification of any other potential problems.

Breakdown / Repair

Initially one of our experienced operators will try and help you resolve the problem over the telephone.

If that is not successful then we would send a field engineer out to site. Our engineers carry the most common spare parts so that most problems can be repaired on site.

In the unlikely event that the machine could not be repaired on site, we would either arrange another on site visit if appropriate, or take the machine in to our state of the art workshop where we can deal with all types of repairs and refurbishments.